Support

How to get help with SQZ Atlas and the conversation connector. Support is by email, from one person, so please include the details below.

Email us#

hello@hanki.tools is the one address for questions, bug reports, privacy requests and licensing.

It helps if you tell us:

• which program and version (SQZ Backup, sqz) and which computer (Windows or Mac);
• which assistant you connected (ChatGPT, Claude or Codex), and what you asked it;
• the exact message you saw, or a screenshot.

Don't send your vault password, recovery key, pairing code or files you want kept private.

Common problems with the connector#

• The assistant says your vault computer is offline. Open SQZ Backup, go to Connect your AI and check it says Connected. If not, click Connect.
• The pairing code is rejected. Codes work once and expire. Create a new one in the app and try again.
• The sign-in expired. Access renews for up to 30 days. Reconnect with a new pairing code.
• The app can't reach the connection service. Check your internet connection, then click Connect again. If it keeps failing, email us with the message shown.

The conversation vault guide has the setup steps and a longer list of fixes. Answers to everything else are in the FAQ.

Disconnect, removal and privacy requests#

Choose Disconnect in the app to stop an assistant's access. To have the relay's record of your installation removed, or to ask what is stored about you, email us. What the relay stores is listed on the Privacy page.

Business use and licences#

Using SQZ at work needs a commercial licence. See Licence or email hello@hanki.tools.

Terms#

The rules for using the hosted connector are in the Terms of service.